Stema offers support on the SILAS software and offers support by highly skilled engineers and takes complete ownership of the RMA procedure.
For technical questions about SILAS we offer you the SILAS support and maintenace. A SILAS R&D expert will handle you requests and give you support. You will also receive the most actual SILAS versions frequently.
Although our products have all been tested in order to meet our high quality standards, it may occur that your product shows signs of failure or your equipment has been damaged during a project. When this is the case, please fill in our RMA-request form. Each request for support needs to be activated by filling in the Return Materials Authorization form (RMA).
For technical trainings, data processing support, etc. please refer to the service page here.
SLA service
The Service Level Agreements are aimed at extending the lifetime of his/her investment and reduce both planned and accidental down time. Preventive maintenance assures you that your sonar has been checked by an expert engineer and is running on the latest software and firmware. When your equipment goes in for repair, upgrade or replacement, Stema Systems will ensure that a replacement unit will be supplied via your Service Level Agreement.
